Articles in Rants
- Comments: 4
- Written: August 15th, 2008
- Filed in: Rants
- By: MarkB
The most shocking service from Sports Cafe
I recently received what could easily be described as the absolute worst customer service ever provided to me... and I've had my share. Here's what happened... We arrived at Cape Town airport at around 7am - in time for our flight back home to Port Elizabeth. We had some time to spare so we went into the Sports Cafe. We put our stuff down and waited for someone to come give ...
- Comments: 2
- Written: July 23rd, 2006
- Filed in: Generalisms, Rants
- By: MarkB
How far do you take customer service?
Just about every job on the market nowadays, regardless of industry or sector, will require you to be involved in customer service in some form or another. Maybe you're dealing one-on-one with a customer, or you're answering the phone between oil changes.... at some point, you're going to have to deal with the people who're paying you to perform a service. How do you handle these interactions? My first job was that of a waiter at a St Elmo's pizza shop. ...
- Comments: 3
- Written: July 18th, 2006
- Filed in: Rants
- By: Karen
Compliance vs Values
Don't get me wrong, I'm all for progress and being compliant with incoming laws and new trends in the corporate world. However, one thing that I cannot STAND is incompetance. One day you're happily typing away sending and receiving external emails, then the next day you don't receive and people start smsing or calling asking why you haven't responded to their urgent emails. We've just brought a few new service providers on team with our company. ...
- Comments: 7
- Written: February 24th, 2006
- Filed in: Rants
- By: MarkB
Sahara Computers aren’t in stock
What is it with freggan computer suppliers who never have anything in stock? Why call yourself a computer supplier if you cannot make up a full computer because you don't have half the items in stock?? In 2 years of buying from Sahara Computers in Port Elizabeth, I have been able to order a full computer once! Every single other time I've called to order a computer from them (about once every 2 to ...
- Comments: 14
- Written: January 10th, 2006
- Filed in: Rants
- By: MarkB
V&A Waterfront Security
3 Weeks of holiday couldn't go by without having a single reason for ranting now could it? Hardly. So out of the 3 or 4 kak customer service experiences I had in Cape Town, by far the most infuriating was had in dealing with a member of the security staff at the V&A Waterfront, Cape Town.
- Comments: 1
- Written: November 24th, 2005
- Filed in: Rants
- By: Philip
Hellkom! (for Mark)
Why can't we all just get along? Why is there always a big fat bully in the neighbourhood who is hell bent on taking your humble earnings!?! And what's to do about it? Cry to the heavens screaming "INJUSTICE!!!"? Haha, you're kidding me!! The heaven's are silent as a bird craps on your head as you fall to your knees pleading for help! We're in telecoms hell! This is it! HELLKOM ...plan for revenge...
- Comments: 3
- Written: November 9th, 2005
- Filed in: Rants
- By: MarkB
Another anti-Telkom Ranting
Ok this is a serious rant post. I've bottled up these feelings for long enough, and although this post will probably solve the problem about as much as another facelift will help MJ, I need to vent. Hands up everyone who is sick of having their country throttled by their government endorsed telecoms. Yeah I thought so. Readers in US and UK are probably right now saying, "Huh? What?", as they download 13 movies, surf the net, and do a 10 member ...
- Comments: 4
- Written: October 5th, 2005
- Filed in: Rants
- By: MarkB
Servistar is an Oxymoron
I've always been a stickler for customer service. Whether you're a petrol pump attendant or a CEO, a pleasant greeting and a smile can go a long way. I think it comes largely from the 2 years I worked as a waiter at a pizza joint called St Elmo's. I really leart a lot there from both personal experiences and the training we recieved. As a result, I've become very sensitive to trying my best to give good, nah, incredible customer ...